1. On receipt of your booking request, we will send you an offer of accommodation and a quotation.
2. Once you have confirmed acceptance of this offer and paid the relevant deposit we will make a firm reservation.
3. Please inform us as soon as possible in the event of a need to change or cancel your reservation.
4. Check-in on the date of arrival should be between 12 pm and 6 pm latest. In case of delay please contact us.
5. Deposit must be paid in advance and not later than 4 days after the date of this booking offer and quotation. Please   inform us after your payment.
6. The deposit will be deducted from your final bill.
7. If no deposit is received within 8 days of issue of this booking offer and quotation, we will notify you before your      reservation is cancelled.
8. In case of cancellation of a confirmed booking due to illness or circumstances beyond your control, we will refund the     total deposit received, less an administrative fee, provided we receive an official certificate before the first day of the     booking.
9. Under all other circumstances no refund of deposits will be made.